Our terms and conditions of membership are pretty simple and not weighed down in legal jargon. By joining Boomerang-ID which incorporates all original Dog-E-Data members, you agree to these basic terms and conditions.

The following are some general preamble notes - The actual T&C are below this.

About The Service:
Boomerang-ID is a national FreeCall telephone service. The number is 1800 444 364.

Finders of pets with our ID tags call the FreeCall number 24/7/365 and quote the 4 or 5 digit ID number. The FreeCall number is answered 24/7 and where it can't be (due to traffic) a facility for finders to leave a message is provided.

We are the ONLY 24/7/365 Lost & Found service for pets in Australia

Successful Recovery:
Boomerang-ID (as Dog-E-Data) has had 100% success rate in getting registered pets back to their owners however it is your responsibility to ensure your contact details are current. We provide a self-service website for the purpose. Log-In is available via www.boomerangid.com.au 

No guarantee of recovery is implied by the statement above that your pet will be reported to us as found, or that a finder will (a) quote the correct ID number or (b) call our FreeCall number. However we will guarantee that if your contact details are current and your pet is called in to us that we will call you and put you in touch with the finder.

Using Additional ID Tags:
Whilst some local councils require a pets name, address and telephone number to be engraved on an ID tag we STRONGLY recommend against it. Having a secondary ID with your personal numbers can often frustrate finders if they can't connect with you straight away. Secondly, finders of pets who subsequently call the pets name and it responds may 'bond' quickly with your pet making the chances of getting your pet back straight away begin to diminish.

Microchipping:
We strongly recommend you microchip your pet. Not only is it law in most parts of Australia but it does help permanently identify your pet. However DO NOT rely on a microchip alone to get your pet home.

Recovery or Call Centre Fee:
Your initial membership covers the cost of ID tags and the self serve website as well as on-going costs such as reminders to keep your details current etc.

Our FreeCall service costs us money maintain on an annual basis. We have a small 'user pays' fee associated with each successful recovery or 'Event' (see 'What's An Event' below)
The Call Centre fee is ONLY invoiced once your pet is safely back home with you.

Failure to pay an invoice within 30days may mean termination of membership until it has been finalised. If you have financial difficulties simply call us on FreeCall 1800 444 364 so we can make special arrangements for you.




We are encouraged by the fact that many local council rangers when finding a straying animal call our FreeCall number and ask us to get the owner to them ASAP and they won't 'process' the animal leading to a substantial fine for you!.

We are so confident that the mere use of a Boomerang-ID tag means (to ranger and animal control officers) that you really do care for your pet. We we will refund your membership money in full (minus the physical cost of the tag/s) if you are fined by council for having a straying pet AND that pet was wearing a Boomerang-ID tag at the time it was processed by council.

We may require a verifying photo which can be taken on a mobile phone at the council reception area so it is obvious you, the pet and council are in the same place. A copy of your fine may also be required to verify this.

Terms & Conditions - January 2010

The Registrant (you) agree to the following basic terms and conditions:

Except for your rights as a consumer as provided under common law in the states of New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, Northern Territory & the Australian Capital Territory,

1.  You agree that you are the legal custodian of the animal whose image and details are submitted for inclusion on the Boomerang-ID database.
   
   

2.  You agree that Boomerang-ID reserves the right to publish and/or edit your pets photo and biographical data as supplied to us by you for the purposes of clarity, brevity and common good taste.
   
   

3. Some details of the registered animal will be published on this web site and made publicly available.
   
   

4.   Your personal details such as residential address or telephone numbers will NEVER be published on the Boomerang-ID / EssentialPET website or given to anyone else, however we may publish City, State & Postcode information.
   
   

5. We will only ever ask you to confirm your phone number & street address AFTER we fully identify ourselves to your satisfaction. This will only be done if your animal is ever reported as found and we need to confirm who you are.  Do NOT give anyone your private information over the phone or in an email. If you are EVER suspicious about someone, ask if you can call them back on 1800 444 364 to confirm they really are from Boomerang-ID.
   
   

6.  This agreement is for the term of your animals natural life unless the agreement is terminated in writing by us or you. This may be done on a no questions asked basis however the initial registration fee is non-refundable.
   
   

7. Should your beloved animal companion pass away, Boomerang-ID has the right post its photo and a short testimonial on the Boomerang-ID/EssentialPET website. This will be on a part of the site set aside as a memorial for deceased animals. There is no charge for this however the memorial is for a set term of 12 months. Boomerang-ID will not re-use any deceased animals photo for any other purpose without your express permission.
   
   

8. Links or advertised services appearing on the Boomerang-ID/EssentialPET website not directly related to Boomerang-ID/EssentialPET or its affiliates are neither endorsed or supported in so far as the quality of goods or services being offered unless noted otherwise.
   
   

9. Your membership fee covers the cost of life of the pet membership to the Boomerang-ID database and its on-line facilities and FreeCall 1800 number. The tags merely reference your dog to the on-line database.
   
   

10. Boomerang-ID tags can be replaced if lost or stolen. Tags may be purchase for the cost of a new tag - approx $15.00 incl GST and P&H. Order on-line from MyPAGE.
    
    

11. Registration with Boomerang-ID should not be considered a substitute for responsible dog control or registration. Additionally all dogs should be registered with the local council in your area according to its by-laws. This includes council registration and microchipping wherever these laws apply. It is your responsibility to find out about the laws that apply to your area.
    
    

12. Information provided on the Boomerang-ID/EssentialPET website, and its equivalent printed newsletters is for general information purposes only and should never be used to replace advice from your veterinary professional.
    
    

13. All photo's and / or articles submitted to and used by Boomerang-ID/EssentialPET become joint property of info-tv.com pty ltd for use in any of its publications and/or broadcasts on Radio, BroadcastTV, CableTV, InternetTV, CD-ROM or any other digital and/or electronic media and may be used in any promotions or advertising from time to time.
    
    

14. A Call Centre / Recovery fee was levied on February 1, 2001 (as Dog-E-Data). It was decided to continue this small fee after the inception of Boomerang-ID in 2009. When your pet has been called in as lost by a third party OR you call us to advise your pet as missing, Boomerang-ID will issue you an invoice for $35.00 (current @ Jan 2010), being the Call Centre fee referred to above for any given event (see 'What's An Event?' below). 
    
    The fee covers our FreeCall 1800 costs, phone calls to find and advise you as well as on-going administration of the service. We will of course use our discretion in charging this fee where death or injury to the dog has occurred.
    
    By joining Boomerang-ID, you agree to promptly pay the Call Centre charge should your pet ever be lost and subsequently returned to you by use of the Boomerang-ID service. Unpaid Call Centre fees will result in suspension of your membership and all services until these are paid.
    
    

15. Any pet called in as 'Lost/Found' that has a Boomerang-ID tag on it and is subsequently found to be either an Un-Paid Member, a Suspended Member, or was wearing our ID Tag without being part of a current formal agreement with any third party will be charged a full membership fee at the current rate plus the Call Centre Fee.
    
    

17. Other items:

a. Membership is not directly transferrable to a new owner. If you sell, give away or dispose of your pet  to another person WITH the Boomerang-ID tag still attached, you are responsible for any Call Centre fees incurred by that Boomerang-ID. You should advise any new owner that there is a small transfer of membership fee to be paid BEFORE they are considered financial members. They should call us on 1800 444 364 for details.

b. You agree that all information provided on this website is for general information and entertainment purposes only. You should always seek qualified veterinary, behavioural and other advice first hand for the welfare of your animal.

*What's An Event?
We consider an 'event' to be when a call comes in to us from someone who has found your pet.

Only when we have successfully re-united you and your pet that 'event' is closed. 
There is a nominal Pet Recovery fee (usually$45.00 per event) that covers our 24/7/365 service.
Our members have told us they are more than happy to take care of this small service fee compared to the cost of council fines etc. 

Remember: 
A council Ranger (sometimes called a Compliance Officer) finding your pet 'straying' may impound the animal and you will more than likely be fined heavily.

Why risk it?.... Join Boomerang-ID today for the Life Of Your Pet, and peace of mind for you!